Dear Sirs:

I am a former franchise dealer that now runs an independent tool truck. As I began shopping the new wide open market, I ran across your product line. I started to carry your Torx Master set TMS34PF and you Master Hex set HMS26 which both sold like crazy! I used to sell the other stuff that looks like your product in the blue case. After many happy customers, I have decided that the VIM line is far superior in strength and durability to the look alike. Maybe it's the S2 Steel that you use, maybe it's just the way you make it? Whatever it is, IT WORKS AND IT'S STRONG! Aside from superiority in strength, you beat their prices by a landslide, and that makes more money for me and happier customers as well!

Thank you for making a product that I as an independent dealer can depend on and sell with confidence!

Matt Sledge
Tech's Choice Tools and Equipment
Murfreesboro, TN

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Mr. Norton,

Thank you for the quick response. I will return the defective plier in the envelope provided. It is obvious that VIM is customer driven and this is what will keep me as a VIM customer for a long time to come. In today's day and age, it seems that many vendors are only interested in selling a product with no service when a problem arises. Other tool manufacturers should take a lesson from VIM.

Eric Glass
Tappan, New York